Esko introduces new ‘Knowledge Base’ self-service customer support platform

Esko announces the successful implementation of its on-line Knowledge Base system. This system, part of a complete Esko help centre – available at http://help.esko.com/ – is a digital platform for customer support self-service. It is accessible for Esko users worldwide and can be navigated in a number of languages. Esko is responding to customer preferences that more users prefer to access online resources as their ‘first line’ of immediate support. According to the company’s source, 72 percent of customers prefer using a company’s website to answer their questions.

Esko is responding to the challenge of providing different support solutions and delivering more options for people to learn about their software and equipment. In the process, the online help system offers creative, insightful answers to ‘How would I do this’; not just solving technical problems. The efforts have paid off. Visitor traffic has increased 75 percent from its first launch less than half a year ago. The Knowledge Base library is Wiki-based and searchable. It is populated with articles written by Esko experts.