Mehta Cad Cam Systems Pvt Ltd, one of the most trusted names of sign industry, has always been a forerunner. Be it quality, technology, or servicing support, they always offer best to their clients. In conversation with Sign & Graphics during Sign Today (March 28-30, 2008, Pragati Maidan, New Delhi), Shailesh Mehta, director, Mehta Cad Cam, expressed his views and opinions. Excerpts.
Mehta Cad Cam Systems Pvt Ltd (MCCSPL) is one of the oldest and leading companies in India for digital solvent printers, CNC engraving and router machines, vinyl cutting plotters, laser engraver and laser cutting machines. Under the young and dynamic vision of Shailesh, the company was established in 1989. “Initially, we were into some sign industry related business and in 1993 we started our full-fledged operations with the GCC cutting plotters and laser engravers, and even today it is one of our biggest brands,” Shailesh said.
MCCSPL was presented with MVP award from GCC in Düsseldorf, Germany, in the year 2000 for their service support in India.
Having over 15 years of successful existence, today, MCCSPL is dominating the Indian market with its wide range of products, which include solvent inkjet printers; wide format inkjet printers; CNC engraving & router machines, laser engravers, vinyl cutting plotters, U-marq engraving & marking machines, CNC mould making machines & thermocol cutting machines.
Since inception, the company has always brought the best for Indian market, from around the world. “We always remain in touch with international markets and keep observing its trends. And as per Indian requirement, we always bring the best suited option,” Shailesh explained.
While discussing about the present scenario, he expressed his views about increasing Chinese hold worldwide in printing and signage segment. During the last 5-6 years, the whole market scenario has changed. Chinese manufacturers now offer machines at minimal prices with better quality that were quite expensive earlier. This has led to a new wave of growth in this segment.
“The growth of Chinese machines worldwide is also because of the printhead manufacturers support from Europe-XAAR, USA-Spectra and Japan-Seiko. They are promoting Chinese manufacturers by giving them complete knowhow of the printheads technology and this is the reason that they could produce wonderful machines equal to or better than European or American machines,” he said. MCCSPL is the authorized distributors to GCC, Great Computer Corporation, Taiwan; Woodpecker, ROC Machine Electronics System Engineering (Shanghai) Company Ltd, China; Gongzheng, Zhejiang Gongzheng Development Co Ltd, China; Dream Jet, Korea; and HG Laser, China.
Guided by the motto, “To provide complete solution,” the staff of Mehta Cad Cam always gives importance to customers’ needs and helps them in selecting the best option. As per Shailesh, “Whenever customers come to us for any requirement, our team talks to them at length, understand their needs and suggest solutions accordingly.”
“Before bringing in any technology or product, we pass it through many processes and R & D test, only then it gets approved to be introduced in Indian market. And then, we supply these equipments to customers. We just don’t sell machines but we sell a complete concept. We just don’t bring the machines from different parts of the world, but we bring a complete technology and put effort in making the common people aware about those technologies. We keep bringing related and advanced technology so that we can help our customers to expand their business thus resulting in our expansion as well. We always provide all support like latest technology machines, all spares, related software, accessories and consumables under one roof. The beauty of our organization is that we are committed to provide spare parts for certain minimum years, ” he added.
Headquartered in Ahmedabad, the operations cover all across India with branches at Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Indore, Lucknow, Tirupur, Jaipur and Cochin. On asking about the market share of different zones, Shailesh told, “From the beginning, we never planned to target one particular region of India at a time, but rather have a nationalized approach. Our machines are equally popular in North, South, East and West.” With dedicated efforts, today Mehta Cad Cam Systems Pvt Ltd has 80% of market share in CNC engraving and router machines, vinyl cutting plotters, laser engraver and laser cutting machines.
The trust of customers is the motivation for MCCSPL team. As Shailesh proudly added, “A customer who once bought any machine from us will remain with us for life long. This faith of our customers is the priceless award for our service and attitude. We have clients, who always keep asking us for something new. And I am thankful to all my customers for their cooperation and support which brought us to this level. We are true to ourselves and others. We are very clear in our business that we don’t manipulate to get orders. We do want to grow rapidly but are also very patient in the way we progress.” Their history speaks in itself that they believe in long term relationship be it with their customers, suppliers or their people in the organization.
“We have a well trained staff including electronic engineers, software engineers, marketing team and administration staff providing best service support and training to the customers. Moreover, we strictly follow the guidelines of our principal companies as far as customer training, trouble shooting and maintenance of the machines is concerned. And I feel that this is our key to success,” Shailesh concluded.