HP has introduced a range of initiatives aimed at helping its global partners to navigate operational and financial challenges associated with COVID-19. The new programmed span global commercial and retail channel partners across Personal Systems and Print. In partnership with its endorsed finance partners, HP’s Integrated Financial Solutions group is now offering a variety of financial and asset life cycle options, including deferred/reduced payments until 2021, short term rentals and cash infusion for customer-owned HP devices through a sale leaseback programme.
Qualified customers can convert existing, owned workplace assets into a payment solution or acquire technology needed today with reduced payments for the remainder of 2020 to alleviate temporary cash flow challenges. Customers can also take advantage of a delayed payment structure or enroll in a PC rental programme, available on equipment contracts for a period of 12 months. After 12 months, rental devices can be extended, purchased or returned for an upgrade. To address heightened demand for customer support, HP has cross-trained agents to manage multiple queues, established access to work-from-home technology for agents, and leveraging chat, social and web support options.
