XAAR has reinforced its commitment to the Chinese market with the opening of a new Customer Service Centre in Shenzhen. The latest office will form part of the company’s global network and provide support to its growing Chinese OEMs and partner customer base. Headed up by Samuel Tam, XAAR’s General Manager for Asia, the team at the centre include new recruits like Cathy Yuan – Customer Service Manager, Asia and Shawn Feng – Sales and Application Development Manager, Asia, who join Kit Yung, Jeff Mak and Rob Ison. Together they will focus on delivering technical support and training to customers, helping to grow relationships and provide a fast response to their needs.
The new Customer Service Centre builds on XAAR’s new ImagineX bulk printhead platform which provides the company’s product roadmap for the future. Innovations such as printing at 1440dpi resolution, 150kHz frequency, 200°C and 100cP viscosity are planned, reinforcing the company’s reputation in the Chinese market and worldwide for developing the latest inkjet printing technologies. Graham Tweedale, General Manager of Xaar’s printhead business unit, said that they are thrilled to be opening the latest Customer Service Centre in Shenzhen, which will allow them to offer enhanced support to customers, suppliers and strategic partners for years to come